Refund policy

Last updated 11 October 2026

This policy is part of the terms of purchase and sale. It says when money paid for a VerGen plan is returned, and how to ask for it.

Your first payment: 14 days, no questions

If VerGen is not right for you, ask within 14 days of your organisation's first payment and we refund that payment in full, whatever it was used for. The subscription ends when the refund is made.

After 14 days

• You can cancel at any time. The subscription runs to the end of the month already paid for and nothing further is billed.
• A month already started is not refunded, in whole or in part, except as below.

Billing mistakes are always refunded

If you were charged twice, charged for engineers who were not in your organisation, charged after cancelling, or charged a price other than the one shown, we refund the difference in full, whenever you notice it.

How to ask

Write to info@bezep.net from an administrator's address, with your organisation's name and the invoice concerned. We answer within 5 business days. An approved refund is returned through Paysera to the card or account that paid, within 14 days of our answer; your bank may take a few days more to show it.